Tag: customer service

  • Kill Refunds and Explode Backend Sales with Return Customers using the CALM method by Jim Edwards [Podcast 309]

    Jim Edwards and Stew Smith discuss how to communicate with customers to avoid chargebacks, reduce wasted time in customer service, and ultimately increase the number of returning customers by staying CALM!    The CALM Sequence:   1. Confirm the decision Send this message immediately after purchase. Do more than say thank you. Name the decision…

  • Weekly Update – August 17, 2022

    A Note From Jim How Strong Customer Relationships Saved My Business… And Quite Possibly My Family October 25, 2007, I got the call no parent wants to receive. My son-in-law had been hit by a roadside bomb in Iraq and was in a coma after almost bleeding to death on the side of a highway…

  • Customer Service Stories To Learn From – SCCMH [Podcast 45]

    Jim and Stew discuss decades of customer service issues (good and bad) as well as the most current ones of the book launch of Copywriting Secrets https://copywritingsecrets.com. There is a fine line between doing too much customer service and just refunding people for their money.  Learn where the line is.  But also take customer service information…